
Return Policy
Return & Refund Policy
We want you to feel comfortable shopping with HavenLuxey. If you are not satisfied with your sofa, lamp, or home dΓ©cor purchase, weβre here to help.
Eligibility for Returns
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Returns must be requested within 14 days of delivery.
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To qualify, items must be:
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Unused and in original condition.
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Free from stains, odors, damage, or signs of use.
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Returned in the original packaging with all parts, hardware, and accessories included.
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Accompanied by a valid proof of purchase (order confirmation or receipt).
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Non-Returnable Items
For health, safety, and logistical reasons, the following cannot be returned:
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Assembled or partially assembled furniture.
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Custom or special-order sofas (fabric, color, or size made to order).
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Clearance or final-sale items.
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Lamps or furniture showing signs of wear, damage, or use after delivery.
Return Shipping & Restocking
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Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
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Furniture and large items (such as sofas) may be subject to a restocking fee to cover handling and shipping costs.
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We recommend using a trackable shipping service. We cannot be held responsible for lost or undelivered return shipments.
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be issued back to your original payment method within 5β10 business days.
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Original shipping charges (if applicable) are non-refundable.
Exchanges
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Exchanges are only possible if the item arrives damaged or defective.
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For other requests, a return must be processed first, and a new order placed separately.
Damaged or Defective Items
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If your sofa or lamp arrives damaged or defective, you must contact us within 48 hours of delivery with clear photos of the product and packaging.
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We will arrange for a replacement or a full refund at no extra cost to you.